Shipping Policy
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*** PLEASE NOTE : All our Standard Express and Regular parcel orders are packed and sent via Australia Post & do not
require ‘Signature on Delivery’.
Once parcels are listed ‘DELIVERED’ through Aust. Post tracking, we will no longer be held responsible for any parcels claim lost.
*For Australia Post guidelines and delivery time frames please visit auspost.com.au
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Margaux Lee charge a flat rate of $12.95 per parcel for Express delivery within Australia (usually 1-2 working days depending on location).
Please note your postcode may not fall under next day delivery for Express Post (most rural suburbs).
We offer FREE regular delivery within Australia (3-7 working days depending on your location) NO signature on delivery, For orders over $100
Order parcels are usually dispatched within 2 business days, shipping times are estimated depending on the shipping address.
In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days via email to arrange an agreeable alternative item, a backorder or a full refund.
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INTERNATIONAL SHIPPING is calculated according to order weight & shipping destination. Under new Australia Post International delivery services, we are unable to provide details for the parcel but will include signature on delivery for some countries on full priced purchases. International orders usually take up to 7-14 days for most countries but can take up to 3 weeks with some. We do not take responsibility for packages lost or damaged in transit. Please double check your Billing and Shipping address as we are unable to reroute packages. Customs and import duties are levied by the receiving country and are therefore the buyer’s responsibility.
Return & Exchange Policy
We will gladly exchange or refund a full price item (*see below for any exclusions) if we are contacted within one week of receiving the item for a return authorisation number. Please contact us at info@margauxlee.com. Once the return authorisation number is given to the customer, the item must be returned back to Margaux Lee within 2 weeks of the purchase date at the purchasers own expense.
Margaux Lee will not cover or refund postage costs for any exchange or refund on any order made.
For any exchange the purchaser will be re-billed a further $12.95 Australia-Wide
or $25 International, along with additional instructions prior to shipping.
Store credit may be issued at the purchasers request.
Through personal contact we will arrange a credit code for the customers use only with the value of the item being credited.
Store credits will last one year from date of issue.
Items bought with store credit will be handled like any regular order made.
You may choose between a refund, exchange or credit where goods are faulty, have been wrongly described,
are different to the product purchased on the website or doesn’t perform as advertised.
*WE DO NOT REFUND OR EXCHANGE ON EARRINGS OR SALE ITEMS*